FAQs



1. What is the maximum number of seats I can book?

A maximum of 9 seats can be booked at one time.

2. Can I book a seat for an infant?

As a child under 2 years of age does not legally require a seat to fly, it's up to you to decide whether the infant should have a seat or not. This is why the cost of a ticket for an infant is different from the cost of a ticket for a child who is over 2 years old (children over the age of 2, must have their own seat). To book a seat for an infant, please select a child at the time of search and check the cost.

3. I only have a first name. What should I enter in the last name field?

For domestic airlines, please enter the first name in the last name field and proceed with the booking.

For international travel, please check with the airlines before you book.

4. Can I make an online booking for a child traveling alone?

No, you cannot make a booking for a child traveling alone. There has to be at least 1 adult in the booking.

5. How much time does it take to confirm my booking?

You will receive an email from us within a few minutes, on the email ID you provided at the time of booking.

6. What are the international flight ticket booking guidelines?

Your name must be exactly the same as that in your passport.

Please check visa requirements as per your travel itinerary. ixigo or the service provider are not liable to issues related to visa and incorrect passport info.

7. Is it possible to book tickets for another person through my account?

Yes, just enter the details of the traveller you want to book for when you're asked to enter traveller details at the time of booking.

8. Why do fares keep changing?

Flight fares are dynamic and may change depending on seat availability. ixigo has no control over the availability of seats. ixigo is a travel marketplace and shows flight fares from across multiple travel platforms so that you can compare fares to get the best deal. We don't charge any fee for our services and it is absolutely free.

9. Can I select my own seat?

Yes, you can select your own seat. In most cases, you can do so at the time of web check-in. Some airline carriers may charge an additional fee for seat selection. Please contact the airline you are booked with for details on seat selection for your trip.

10. How do I get a boarding pass for my ticket?

You need to show your ticket confirmation email at the check-in counter at the airport or do a web check-in on the airline website. An airline representative will issue your boarding pass or you could take a print-out if you are doing a web check-in.

11. Do I have to show an ID proof at the time of check-in?

Yes, it is mandatory to carry a photo ID such as PAN card/driver's license/passport, etc. for domestic travel and Passport for international travel.

12.  Are meals provided on the flight? Are there any additional charges?

Some airlines provide free meals whereas some airlines charge for them. Please contact the airline for this information.

13.Can I use more than one card for my payment?

No. You can only use one card per transaction.

14. Can I book my ticket online and pay later?

Currently we do not offer this service. Full payment has to be made at the time of booking.

15.What happens if my first flight gets delayed?

If you have booked both your tickets together with the same flight, it is the airline's responsibility to get you an onward connecting flight in case of a delay. However, if you have booked both tickets separately and your first flight gets delayed, you will most likely have to book another onward flight for yourself.

16. How do I redeem my Frequent Flyer Miles?

Each airline has a different process for mile redemption. Please visit the airline website or directly give them a call to find out more.

17. What items should I avoid carrying in my cabin baggage?

Some items that cannot be carried in your hand baggage include:

Sharp Objects -- toy or dummy weapons (plastic or metal), scissors, box cutters, utility knives, sabres, sword,razor blades,catapults.

Sport items -- baseball bats, bows and arrows, cricket bats, golf clubs, hockey sticks, lacrosse sticks, billiard, snooker or pool cues, ski poles, spear guns, sports rackets, darts

-Others -- cutlery items, petrol lighters, guns and ammunition, syringes, knitting needles, tools

18. What liquids can I carry in my hand baggage?

There are restrictions on the amount of liquids you can take in your hand luggage. Try putting liquids in your check-in baggage instead. If you are taking liquids in your hand baggage, keep in mind that each container should hold 100 ml liquid or less. You may be asked to put all the liquid containers separately in a plastic bag that you will be provided at the security checkpoint (especially for international flights). You can take liquid containers larger than 100 ml through security if they:

1.Are for medical purposes or special dietary requirements 2.Contain baby food or baby milk

Airport staff may need to open the items to screen the liquid at the security checkpoint.

19. Can my pet travel along with me on the flight?

Yes, most airlines do allow you to travel with pets. However, each airline has different policies regarding it in terms of rules, regulations and cost. Please visit the website or directly call the airline you are travelling with.

20.What is free Cancellation?

FREE Cancellation allows you to claim refund of cancellation charges levied by airlines making it a zero charge cancellation.

21. Does free cancellation apply to flight modifications?

Currently, Free Cancellation does not apply to flight modifications, you can, however, cancel the ticket and avail the benefits of Free Cancellation and book again.

22. Why isn't Free Cancellation applicable for International bookings?

Currently, the feature is available for domestic bookings only but we plan to include this feature for international bookings shortly.